Eligibility

Civil Legal Aid Program

You can learn more about our Civil Legal Aid Program here, but if you are looking for legal help, these are some basic things you need to know to get started:

  • You must first apply for help online or by phone so we can determine if we can help you.  
  • Generally speaking, you must be considered low-income OR a victim of domestic violence to qualify for help from our Civil Legal Aid Program. There are exceptions, so if you are unsure, go ahead and call to apply.
  • We do not handle every kind of case. These aren't the only kinds of cases where we help, but many cases we take fall into these areas:   


    - Domestic violence and protective orders
    - Divorce/Child Custody/Child Support
    - Bankruptcy/Credit Problems
    - Housing
    - Government Benefits (SNAP, Medicaid, Social Security)
    - Tax Problems
    - Veteran's Issues

  • We do NOT handle criminal law, accidents or personal injury issues or class action lawsuits.
  • Our Civil Legal Aid Program can provide legal information, advice, referrals or representation if you are eligible for help.
  • Legal Aid receives grants so that we can provide help for free. We do not charge a fee for our legal services, but if we take your case you may have to pay court costs or other related expenses.
  • Persons with hearing impairment should use the 7-1-1 WV Relay service.  For more information go here.
  • For limited or non-English speakers, we provide interpreters. Please call and tell us your language. We will place you on hold  for a few minutes and obtain an interpreter for the call. 
  • Para los que prefieren hablar en su lengua materna, proporcionamos intérpretes. Por favor, llámenos y díganos su idioma. Colocaremos a Usted en espera por algunos minutos y obtendremos un intérprete para la llamada

 

Behavioral Health Advocacy

You can learn more about our Behavioral Health Advocacy Program here, but if you are looking for help with behavioral or mental health issues, these are the basics you need to know to get started:

  • You must first apply for help online or by phone so we can determine whether we will be able to help you.  
  • You do not have to meet any income eligibility requirements, but you or your child needs to have a diagnosed mental or behavioral health condition.
  • We can provide advocacy, support and links to other resources to adults in the community living with a mental or behavioral health condition
  • We investigate complaints and grievances made by residents of state psychiatric hospitals
  • We can assist children with mental or behavioral health conditions and their families in navigating issues, especially those related to benefits and integration into school and community.  We also maintain a statewide peer support network for kids and families.
  • Legal Aid receives grants so that we can provide help for free. We do not charge a fee for our services, but if we take your case you may have to pay certain court costs or other related expenses. 

 

Long-Term & Elder Care (Ombudsman) Program

You can learn more about our Long-Term & Elder Care (Ombudsman) Program here, but if you are looking for help, these are some basic things you need to know to get started:

  • You do not need to complete an intake and there are no income eligibility requirements.
  • If you have a concern, problem or question about long-term care or long-term care facilities in the state of West Virginia - whether you're a resident, family member, or just a member of the public - we can help answer your questions.
  • We work with residents and staff at long-term care facilities to resolve multiple issues, from quality of life concerns such a food quality and roommate incompatibility, to billing concerns, and even complaints of abuse and neglect.
  • Legal Aid receives grants so that we can provide help for free. We do not charge a fee for our services.

Again, to request assistance from the Ombudsman Program you may contact Program Director Roy Herzbach at (304) 343-4481, ext. 2135, or click here for the names and numbers of Ombudsman staff in your local area.