Long Term Care Ombudsman Program

The West Virginia Long-Term Care Ombudsman Program exists to advocate for residents of long-term care facilities. The mission of the Ombudsman Program is to enhance the quality of life, improve the level of care, protect the individual rights and promote the dignity of each resident of a long-term care facility.

The Ombudsman Program is authorized by both federal and state law to investigate complaints made by or on behalf of long-term care residents and assist residents in exercising their civil rights and human rights. We serve residents in nursing homes, assisted living homes, long-term care units of hospitals, residential care communities, legally unlicensed homes and adult family care homes. These residents are often among West Virginia's most isolated and vulnerable citizens.

In addition, the Ombudsman Program helps those in the general community who need information or assistance regarding long-term care issues. Our services are free and confidential.

This web site is under development, and does not contain all the information we plan to post. In the meantime, please click here to see newsletter and program information that we share with the West Virginia Senior Legal Aid Program.