Contact Us List

You may contact us through the Regional Ombudsman statewide toll-free number: 800.834.0598, or any of the contact information below.

165 Scott Avenue
Suite 209
Morgantown, WV 26508
(304) 414-5429

Contact: Melissa Wright

Toll Free: 800-834-0598 ext. 3910

Screening: Residents (and family or friends of residents) in long term care facilities, including nursing homes , long-term care units of hospitals, personal care homes, residential board and care homes, residential care communities, registered unlicensed homes, adult family care homes, and “assisted living” facilities.

Services: Help with disputes, complaints about services, or long term care system overall.

For more information, see the Long Term Care Ombudsman information pages on this website.


922 Quarrier St.
Charleston, WV 25301
(304) 343-4481, ext. 2135

Contact: Roy Herzbach

Screening: Residents (and family or friends of residents) in long term care facilities, including nursing homes , long-term care units of hospitals, personal care homes, residential board and care homes, residential care communities, registered unlicensed homes, adult family care homes, and “assisted living” facilities.

Services: Help with disputes, complaints about services, or long term care system overall.

For more information, see the Long Term Care Ombudsman information pages on this website.


115B South Kanawha Street
Beckley, WV 25801
304-255-0561, ext. 2216
304-255-0562

Contact: Polly Lafferty

For more information, see the Long Term Care Ombudsman information pages on this website.

Boone, Logan, McDowell, Mingo, Raleigh, Wyoming

922 Quarrier Street
Fourth Floor
Charleston, WV 25301
304-343-4481, ext. 2139
304-342-3011

Contact: Mary Booth

For more information, see the Long Term Care Ombudsman information pages on this website.

Clay, Kanawha, Roane

224 Third Street
PO Box 229
Elkins, WV 26241
304-635-7600, ext. 2420
304-630-2058

Contact: Brenda Alvarado

For more information, see the Long Term Care Ombudsman information pages on this website.

Barbour, Braxton, Gilmer, Nicholas, Pocahontas, Randolph, Tucker, Upshur, Webster

1005 Sixth Avenue
Huntington, WV 25071
304-697-2070, ext. 2520
304-697-2071

Contact: Diana Ramey

For more information, see the Long Term Care Ombudsman information pages on this website.

Cabell, Lincoln, Putnam, Wayne

PO Box 546
Keyser, WV 26726
304-788-6770
304-788-2651

Contact: Marge Medvick

For more information, see the Long Term Care Ombudsman information pages on this website.

Berkeley, Grant, Hampshire, Hardy, Jefferson, Mineral, Morgan, Pendleton

165 Scott Avenue
Suite 209
Morgantown, WV 26508
304-414-5433
304-296-0276

Contact: Ed Hopple

For more information, see the Long Term Care Ombudsman information pages on this website.

Harrison, Lewis, Monongalia, Preston, Taylor

327 Ninth Street
Parkersburg, WV 26101
304-485-7522, ext. 2913
304-428-6741

Contact: Linda WahlBaker

For more information, see the Long Term Care Ombudsman information pages on this website.

Calhoun, Doddridge, Jackson, Mason, Pleasants, Ritchie, Wirt, Wood

1519 North Walker Street
Princeton, WV 24740
304-487-1463, ext. 3017
304-431-3013

Contact: Robin Rice

For more information, see the Long Term Care Ombudsman information pages on this website.

Fayette, Greenbrier, Mercer, Monroe, Summers

The Mull Center, Suite 716
1025 Main Street
Wheeling, WV 26003
304-232-1260, ext. 3217
304-232-7879

Contact: Chris Rine

For more information, see the Long Term Care Ombudsman information pages on this website.

Brooke, Hancock, Marion, Marshall, Ohio, Tyler, Wetzel

1900 Kanawha Boulevard East
Charleston, WV 25305
304-558-3317

Contact: Suzanne Messenger