All Social Security Offices are open for business by telephone or internet, but their offfices are NOT open to walk-ins. Services are limited to telephone and the SSA website
I need Social Security help right away! What do I do?
Call 866-574-2533 (local) or 800-772-1213 (national) for help.
Can I just go to the Social Security office?
No. Social Security is only setting up in-person appointments if there are dire circumstances.
Otherwise, call. You’ll be surprised just how many things can be accomplished over the phone or online at ssa.gov.
How do I file Social Security paperwork?
You can mail the documents to your local SSA office. You should keep a copy for yourself in case your documents are lost in the mail.
If possible, send appeals by certified mail so there is a record of it being mailed.
I got turned down. Can I still file an appeal?
YES, but call Social Security first as deadlines may have changed. You can file by mail OR you can submit it by fax at (866) 614-6378 or (800) 871-1882.
If possible, send the appeal by certified mail so there is a record of it being mailed. You can learn more about certified mail at the post office or on the USPS website.
Can I file a new claim for SSI online?
NO, because this service is not available in West Virginia. However, you can call Social Security to schedule a telephone interview to start your claim OR you can submit a paper claim to the local Social Security office.
Can I file a new claim for Social Security Disability benefits online?
YES, by visiting www.ssa.gov. You can mail a paper claim to the local Social Security office if you prefer.
What about Representative Payee issues?
Please call SSA to discuss your situation.
What if I have address or telephone number changes?
Call SSA or visit their website.
I have a hearing set up. Will I still have my hearing?
Call the Office of Hearings Operations (888-527-9325) if you have not yet received a letter or call about your hearing.
My claim is at the Disability Determination Services (DDS). How do I communicate with that office?
Call DDS Clarksburg at (304) 624-0200 or (800) 344-7813.
Call DDS Charleston at (304) 343-5055 or (800) 344-5033.
How do I apply for help from Legal Aid?
Legal Aid of West Virginia is still open by phone and internet. You can call 1-(866) 255-4370, or apply online. If you receive WV WORKS, you can request a new referral from your DHHR worker.